These terms explain Posaura's role as a booking marketplace. Nothing limits your UK consumer rights.
About Posaura
Posaura provides discovery, booking and payment technology. The independent shop provides and is responsible for the appointment, its safety, quality, prices and policies.
Demos and sponsored listings
Demo · preview listings are illustrative and cannot accept real bookings or payments. Sponsored listings may receive paid placement; this is not a guarantee or endorsement.
Bookings, payments and cancellations
Your service contract is with the shop. Checkout shows whether you pay in-shop, a deposit or in full. Stripe or another provider processes online payment. Shop cancellation/no-show policies shown at booking apply only where lawful. Contact the shop first about refunds; statutory rights remain unaffected. See our refund and cancellation policy and dispute policy for the full process.
Accounts, health information and reviews
Provide accurate information, secure your account and do not misuse Posaura. Give only relevant health/allergy details; shops remain responsible for consultations and professional suitability. Reviews must be genuine and lawful. See our acceptable use policy for the full rules.
Liability, law and contact
Nothing excludes liability where unlawful, including fraud, negligence causing death/personal injury, or consumer rights. English and Welsh law applies subject to mandatory UK protections. Email hello@posaura.com. This draft requires qualified UK legal review and registered entity details before launch.